Media United Kingdom

MASTERFIT PROMISE KEEPS VAUXHALL IN FIRST PLACE FOR CUSTOMER SERVICE

2011-03-30

Back to overview

Print   |  Word   |  Share This   | 

Luton: The Vauxhall MasterFit Promise is keeping the servicing and repair programme at the head of the pack during these financially challenging times by continuing to offer customers quality and good value.

“We want to offer excellent service to our customers on all levels,” said Vauxhall Service Channel manager, Belinda Craik. “Our Vauxhall MasterFit promise offers six layers of assurance to Vauxhall MasterFit customers: convenience, price, professionalism, transparency, latest technology and value. In combination, these make it one of the most comprehensive packages available in the automotive service industry.”

Under the promise, customers can enjoy flexible booking times and a while-you-wait service on tyres, batteries and exhausts. All Vauxhall MasterFit retailers are a one-stop shop for all types of Vauxhall servicing and offer a free courtesy vehicle or local collection with annual services and warranty work.

“At Vauxhall MasterFit, we also provide a value-for-money service, so we will match any like-for-like service and repair quotes from local competitors* and offer no-obligation advice on both essential and non-essential work,” continued Belinda. “Our outlets use all of the latest technology and diagnostics equipment, and parts are engineered to Vauxhall’s strict quality criteria. To further adhere to Vauxhall’s safety standards, we also offer a free of charge 25-point safety check to customers visiting any of our Vauxhall MasterFit retailers.”

Vauxhall MasterFit uses Vauxhall-trained technicians for all servicing and repair work. Its Vauxhall MasterFit Service Club also offers members the added benefits of discounts on parts and labour for older vehicles; those two to three years old receive a 15% discount, those four to seven years old receive 20% and vehicles eight years and older enjoy a discount of 25% and half price MOTs at participating retailers.

Belinda said: “The Vauxhall MasterFit promise is about adding value to its customer offering. In addition to driving down the cost of motoring, the MasterFit promise is there to demonstrate our commitment to delivering the highest standards of service to our customers. Vauxhall MasterFit customers’ vehicles even enjoy the added benefits of a free ‘wash and vac’, as well as free wiper and external bulb fitting with annual services.”

ENDS

Notes to editors:

The Vauxhall MasterFit Promise:

Convenient:

• Flexible booking times to suit you
• One-stop shop for every type of Vauxhall service
• While-you-wait facility on stocked tyres, batteries and exhausts
• Free courtesy vehicle or local collection with annual services and warranty work.

Price promise:

• We will match any written like for like service/repair quote from a local competitor* using genuine repair methods and parts.
  
  Professional:
• 25-point safety check with any workshop visit
• No obligation advice on essential and non-essential work.

Transparent:

• Our invoicing will clearly set out the work at the price agreed with no hidden extras.

Latest technology:

• We use Vauxhall approved diagnostics equipment and specialist tools
• Full access to Vauxhall repair databases and technical centres
• Parts engineered to latest Vauxhall specifications and safety requirements.

Adding value:

• Free check for safety enhancements and upgrades to your vehicle and software
• Free ‘wash and vac’ with annual services
• Free fitting of wipers and external bulbs with annual services.

*Local refers to a radius of five miles/20 minutes from your Vauxhall MasterFit retailer.

Vauxhall’s Aftersales network encompasses more than 400 outlets nationwide. As part of its commitment to deliver the highest levels of customer satisfaction, Vauxhall Motors fully supports the Motor Industry Code of Practice to raise standards and increase consumer protection for motorists.